Take advantage of changeTM

Someone’s been feeding the ducks

Sitting outside at my in-law’s cottage with my husband and two good friends watching the water on the river, we saw a group of ducks swimming towards shore. They didn’t stop, they came right up and walked up the lawn towards us. Our friend went inside to retrieve his phone to take a photograph and immediately the ducks all turned at the same time and started walking towards the cottage and waited for him to come out. When he stepped out, they surrounded him, all standing at his feet looking up in anticipation. Obviously someone has been feeding the ducks.

When you start noticing certain behaviour at work, where the employees all start following a similar script, it is safe to assume that someone has been feeding the ducks.

The questions to ask are:

What behaviour is being rewarded…?

Is it intentional…? Is the behaviour positive and productive…?

Sometimes we can unintentionally reward bad behaviour such as praising people when they get something done quickly. However, we need to consider what behaviours were involved in achieving that outcome; it is possible that they took some short cuts, refused to collaborate or share information, or took credit for others’ work.

Once employees realize that bad behaviour is rewarded, they may either copy it or they may leave. Neither is an intended consequence.

Be intentional about what behaviour is aligned with the values you want demonstrated at work, not just the results, and reward that.

 

 

 

Photo credit: me. Featured: Jay The Duck-King, my Duck-King friend.

Business moves

too fast

to be scripted.”

Jennifer Spear

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Rave Reviews

“Jennifer is a complete professional who is a joy to work with.

I now have her on speed-dial.”
Bettyanne Sherrer, CMP, CMM

Principal, ProPlan Conferences & Events Planner, VIPlane

“As our keynote, Jennifer was outstanding in connecting with our employees and inspiring them to embrace change and be ready for the unexpected.”
Joanne Lafreniere

Director, Employee Technology Experience & Communications, BMO Financial Group

“…I walked out of the session with several solutions to a problem that had kept me awake the night before. How many times does your Monday morning start out like that?”
Allan Dubyts, CEO

SafeandSecured.com Inc

“Not only does Jennifer provide memorable, informative sessions, but she has audiences laughing, standing, and participating at an unprecedented level.”
Danielle Lamothe, Director Professional Services (former)

Institute for Performance and Learning (formerly CSTD)

“Jennifer delivers not only a keynote presentation, but an experience for participants with tools they can use in their work environment.”
Irene Martin-Lindsay, Executive Director

Alberta Seniors Communities and Housing Association (ASCHA)

“Regardless of the space or time constrictions we may have placed upon her, Jennifer was able to adapt her content to our audience and our event while still managing to deliver superior results.”
Danielle Lamothe, Director Professional Services (former)

Institute for Performance and Learning (formerly CSTD)

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